Green Machine returns policy and procedures

We pride ourselves in top quality products and service. If, however, for any reason you are not happy with your purchase, here’s how you can go about bringing it to our attention.

How to deal with ONLINE purchases?

Green Machine does not take returns on products that have been signed for and not communicated within 24 hours of delivery.

  • Please always check your delivery upon arrival against the invoice.

  • If you did receive the incorrect stock or wrong flavour of a product:

    • Please email orders@greenmachinefoods.com within 24 hours of delivery.

    • Explain the query and provide invoice number and contact details.

    • Do not open the product, keep aside and we will collect within 48 hours.

  • If you need to get hold of us urgently please contact Lanette on 061 515 7128, 9am-5pm.

  • Our customer care team will attend to your matter as quickly and efficiently as possible.

  • Green Machine will provide you with feedback on your query within 48 hours of the query.

  • Green Machine will carry the cost of returning the product if the incorrect stock or flavour was delivered.

  • Green Machine will carry the cost of returning the products if the reason for returning it relates to quality issues with the product:

    • Please email orders@greenmachinefoods.com within 24 hours of delivery.

    • Explain the query and provide invoice number and contact details.

    • Attach an image of the product and the issue with expiry or quality.

    • Do not open the product, keep aside and we will collect within 48 hours.

  • We reserve the right to inspect the product to validate your claim that the reason for returning the products relates to incorrect stock, wrong flavour and quality issues.

Please note:

Green Machine reserves the right to charge you a reasonable amount for the consumption or depletion of the products, unless the consumption or depletion is limited to a reasonable amount to determine the suitability of the products.